Refund policy

RETURN AND REFUND POLICY

Because FURMEMENTO products are personalized and made specifically for each customer, we generally do not accept returns or exchanges for change of mind, incorrect photo selection, or other customer-submitted customization choices.

ORDER CANCELLATIONS

Orders may be canceled only before personalization or production has started.

Once we have begun preparing, editing, printing, or producing your personalized item, the order can no longer be canceled.

Please review your uploaded photo, selected shape, quantity, shipping address, and other order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@furmemento.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging when applicable

If we confirm that the item is defective, damaged during delivery, or incorrect due to an error on our part, we will provide an appropriate replacement or refund at no additional cost.

CUSTOMER-SUBMITTED PHOTOS

Customers are responsible for reviewing the photo they upload before placing an order.

Image quality may vary depending on the resolution, lighting, cropping, and quality of the original photo submitted by the customer.

We are not responsible for quality issues caused by blurry, dark, low-resolution, heavily filtered, cropped, or otherwise unsuitable customer-submitted images.

REFUNDS

Approved refunds will be issued to the original payment method.

After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.

For questions regarding returns, replacements, cancellations, or refunds, please contact:

FURMEMENTO

hello@furmemento.com